How do I clean my glass and what do I use:
Refer to the owner’s manual for each unit. Generally there are spring clips on top of the glass door and at the bottom of the glass door. The glass may either be on a L-bracket at the bottom of the glass or it could be hinged on the left side.
You are welcome to use water, however it is recommended to use a fireplace glass cleaner for either wood or gas depending on your unit to help protect the glass/ceramic from staining. The manufacturer recommends once a month.
Should I do maintenance on the fireplace:
We recommend that you have a qualified fireplace technician thoroughly check valve and gas related components, check gaskets for leaks as well as routine cleaning at least once a year.
How much are your service calls?
JCS charges $139.00 for up to the first hour and then $100.00 within 40 miles of our McKinley store. 40-60 miles $189.00, 60-80 miles $229.00. The first hour starts when our service tech arrives at your home/business. Not when we leave the shop.
My pilot flame will not light:
Check for gas supply to unit.
My pilot flame is on but the fireplace flames won't light?
1) Check position of control knob on valve, Needs to be in the on position.
2) Its possible thermo pile failure. Voltage should be between 450 MV to 650MV. If unsure how to test this you may need to call in for a service call.
My blower is making a lot of noise?
Check for wires hitting the fan blades or possible bearings are worn.
How long should it take for my blower to come on?
10-20 minutes depending on the interior of your fireplace. If you have porcelain panels the blower usually kicks on sooner.
My remote is not turning on the fireplace:
Replace batteries in receiver box and hand held remote.
Will a gas direct vent fireplace work if there is a power loss?
Yes the valve operation is controlled by a millivolt system, Or with a electronic ignition there is a battery backup system.
Does a Direct Vent Fireplace use air from inside the room?
No it pulls air from outside for combustion. ( The ignition of a fuel source )
How long does it take to install a fireplace, stone and a mantel?
Generally 2 days.
What is a fireplace insert?
An insert is a complete gas or wood burning fireplace that fits into an existing masonry fireplace with a flue liner ran through the existing flue up to the top of the chimney.
How long does it take to install a insert?
Typically 4 hours
